Privacy Policy
Last updated: January 18, 2026
This Privacy Policy describes how Mefsakolud ("we," "us," or "our") collects, uses, stores, and shares information about you when you access or use our website at mefsakolud.biz and any related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register an account, complete a form, make a purchase, participate in a session, contact support, or otherwise interact with us. This may include:
Your name, email address, phone number, and mailing address. Payment and billing information processed through our payment providers. Account credentials and profile details. Messages, feedback, and correspondence you send to us.
1.2 Information Collected Automatically
When you use the Service, we automatically collect certain technical information, including:
IP address, browser type and version, operating system, and device identifiers. Pages visited, time spent on pages, referring URLs, and clickstream data. Cookie identifiers and similar tracking technology data. Session logs and error reports.
1.3 Information from Third Parties
We may receive information about you from third-party services such as payment processors, analytics providers, and authentication services when you connect those services to your account or when they share data with us in accordance with their own privacy policies.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service delivery: To create and manage your account, process transactions, facilitate group sessions, and provide the features and functionality of the Service.
Communications: To send you confirmations, receipts, technical notices, security alerts, and support messages. With your consent, to send promotional and informational communications about offerings, updates, and events.
Improvement and development: To understand how the Service is used, identify issues, conduct research, and improve existing features or develop new ones.
Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other harmful or illegal activities.
Legal compliance: To comply with applicable legal obligations, enforce our terms, and respond to lawful requests from authorities.
3. Cookies and Tracking Technologies
3.1 Types of Cookies We Use
| Category | Purpose | Duration |
|---|---|---|
| Essential | Required for the Service to function, including session management and security | Session or persistent |
| Functional | Remember your preferences and settings to personalise your experience | Persistent |
| Analytics | Collect aggregated usage data to help us understand how the Service is used | Persistent |
| Marketing | Used to deliver relevant communications and measure campaign effectiveness | Persistent |
3.2 Managing Cookies
You may configure your browser to refuse cookies or to alert you when cookies are being sent. Disabling certain cookies may affect the availability or functionality of parts of the Service. Where required, we will request your consent before placing non-essential cookies.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service providers: We engage trusted third-party vendors to perform functions on our behalf, such as hosting, payment processing, email delivery, analytics, and customer support. These providers access your information only as necessary to perform their services and are bound by confidentiality obligations.
Group session participants: Certain information such as your display name and contributions may be visible to other participants within a shared group session environment as part of the collaborative nature of the Service.
Business transfers: If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.
Legal requirements: We may disclose your information if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent harm, or respond to an emergency.
With your consent: We may share your information with third parties when you have given us explicit permission to do so.
5. Data Retention
We retain your personal information for as long as your account remains active or as needed to provide the Service. We also retain information as necessary to comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
When information is no longer required for these purposes, we securely delete or anonymise it. Anonymised or aggregated data that cannot reasonably identify you may be retained indefinitely for analytical purposes.
6. Data Security
We implement appropriate technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security assessments.
No method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
7. Your Rights and Choices
7.1 Access and Correction
You may access and update the personal information associated with your account by logging into your account settings or by contacting us at [email protected]. We will respond to reasonable requests within a reasonable timeframe.
7.2 Deletion
You may request deletion of your personal information by contacting us. We will honour your request where we are not required to retain the information for legal, contractual, or legitimate business purposes.
7.3 Objection and Restriction
Where applicable, you may object to or request restriction of certain processing of your personal information. We will consider and respond to such requests in accordance with applicable law.
7.4 Data Portability
Where technically feasible and required by applicable law, you may request a copy of your personal information in a structured, commonly used, machine-readable format.
7.5 Withdrawal of Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
7.6 Marketing Communications
You may opt out of marketing emails at any time by clicking the unsubscribe link in any such email or by contacting us directly. You will continue to receive transactional and account-related communications.
8. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us at [email protected] and we will take prompt steps to delete it.
9. Third-Party Links and Services
The Service may contain links to third-party websites, tools, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through the Service. We are not responsible for the privacy practices or content of third parties.
10. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those of your country. We take reasonable steps to ensure that any such transfers are carried out in accordance with applicable legal requirements and that your information receives an adequate level of protection.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice within the Service.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Mefsakolud
43 Rue Principale, Bedford, QC J0J 1A0, Canada
Email: [email protected]
Phone: +1 604 551 5192
Website: mefsakolud.biz
We are committed to resolving any concerns and will respond to your inquiry as promptly as reasonably possible.